Start with Stippa's own check
Go to Administration > Booking widget. At the top right, above the preview, is the Can a customer book you? card. It looks two weeks ahead the same way the widget does, and names the first free moment or the reason there isn't one.
- If the card names a reason, click Resolve. You land on the screen where you fix it.
- If it says Fully booked, nothing is broken. Every moment in the next two weeks is taken.
- If it says only existing customers can book online, look at step 8.
Changed something? Click Check now. If there's a problem, you also see it on the Overview of Administration.
The check tries your shortest services. If the card says customers can book, but a customer sees nothing for one particular service, go through the steps below for that service.
Step 1: Is online booking switched on?
At the top of Administration > Booking widget is the Online booking card. If the switch is off, nobody can book online. See Customizing your booking widget.
If you don't see Booking widget in Administration, the module is switched off. Switch it on under Administration > Modules.
Step 2: Is the service active?
Go to Services and check that the service is set to active. An inactive service doesn't appear in the widget.
If you moved to a subscription with fewer services, Stippa archived the services above the limit. Those can no longer be booked online. See Plans, limits and what each one includes.
Step 3: Is anybody bookable online?
Online times only come from active staff members with Bookable online switched on. You find that switch by clicking the staff member under Staff, and how many are switched on for your whole team you see under Administration > Online booking, on the Who tab.
If you've limited a service to certain staff members, the times for that service only come from those staff members. If a customer books several services at once, one staff member has to do all of them. See Linking staff to services.
If a customer picks a staff member, that customer only sees that person's times. If that staff member doesn't do the chosen service, there are no times.
Step 4: Is there a roster for those days?
Go to Availability. A day that's switched off is closed. If a staff member has Custom working hours, only their own roster counts.
If you've scheduled a new roster, check that the roster that applies now still has opening hours. With Preview a date you see the hours of the business and of every staff member for a chosen date. See Setting your weekly roster and Setting availability per staff member.
Step 5: Are you closed on those days?
Below the roster are the Exceptions. If there's an Unavailable exception under Business, that time is closed for everybody. If it's under a staff member, only for that staff member. See Adding one-off closures and exceptions.
Step 6: Does the day fall within the booking window?
Go to Administration > Online booking, the When tab, the Booking window card.
- Minimum notice: if it's set to 24 hours, customers see nothing in the first 24 hours.
- Maximum advance booking: if it's set to 2 weeks, customers see nothing after that.
A service can differ from this with Booking window (override) in the service itself. Look there too if it only goes wrong for one service. If a customer books several services at once, the strictest window of those services applies.
Step 7: Is there still enough room on that day?
- The service has to fit. A time is only offered if the whole service fits, before the end of a time window or a break. A two-hour service doesn't fit into a morning of an hour and a half. See What is the slot interval?.
- Buffer time counts. If you have Buffer time around appointments switched on under Administration > General, or Buffer time (override) on the service, Stippa never offers that time around appointments online. Between two appointments there's then sometimes just not enough room left.
- A combination has to fit as a whole. If a customer books several services at once, Stippa looks for a time in which the whole visit fits.
- The day may be full. Look in the Schedule to see whether there are already appointments.
- A time may already be on offer. If you've proposed other times to a customer, or offered a spot to somebody on the waitlist, Stippa holds that time until the offer expires or you withdraw it.
- A linked calendar counts. If you've linked a calendar with Block out time from this calendar switched on, the time of those appointments is also taken online. See Calendar sync.
Step 8: May everybody book online?
Go to Administration > Online booking, the Who tab. If Who can book online? is set to Only existing customers, new customers see no times. If it's set to Only existing customers during set periods, that applies within those periods. If the check reports that protected periods cover the whole range, these are the periods it means. You can always book anybody in yourself.
Still no times?
Click Send feedback in the sidebar. Say which service, which staff member and which date it's about.