What is an exception?
With an exception you're available differently on a particular date from what your weekly roster says. Use it for:
- a public holiday or a holiday
- a few hours away, for example for a dentist appointment
- an extra day or evening open, outside your fixed hours
Where do I find the exceptions?
In the side menu, go to Availability, under Calendar. Below the roster is Exceptions: a calendar with this week's exceptions.
- Use the arrows and Today to move through the weeks.
- At the top right you switch between Week and Day.
- On the left, choose Business for exceptions that apply to the whole business, or a staff member for exceptions that apply only to that person. On a phone you choose this in the dropdown at the top.
Only an owner or admin can add and change exceptions.
Adding an exception
- In the calendar, drag across the day and the times you want to block or open. The Add exception dialog opens with those times already filled in.
- Choose Unavailable if you're closed, or Available if you're open for extra hours.
- Change From date and To date if the exception lasts more than a day.
- If you're closed all day, tick Full day. Otherwise, enter the times under From and Until.
- Optionally give the exception a Label, such as Holiday, and click Add exception.
Dragging works with a mouse or trackpad, so add an exception on a computer.
The times can no longer be booked straight away, or can be booked, in the booking widget too.
A whole holiday in one go
An exception can span several days. If you're away for two weeks, drag across the first day, tick Full day and set To date to the last day of your holiday. That's one exception, not fourteen.
Changing and deleting exceptions
Click an exception in the calendar. In Edit exception you change the dates, times or the label and click Save. Delete removes it, and those hours can be booked again.
Business or staff member?
An exception you add with Business selected applies to everyone. If the business is closed, no staff member can be booked either. Extra opening hours at business level don't make staff members work extra: add that exception to the staff member instead. See Setting availability per staff member.
Absence from the Staff app
If you use the Staff app, an absence recorded there also appears as an exception for that staff member. Such an exception has a padlock and the text Managed in Staff. You don't change it here, but on the absence itself. View the absence takes you straight there.
Existing appointments stay put
If you add an exception at a time when appointments are already booked, they aren't cancelled. Reschedule or cancel them yourself and let the customer know.