Why set it per staff member?
Not everyone on your team works the same hours. Give a staff member their own roster and customers booking with them only see the times that person is really there.
Step 1: Choose the staff member
In the sidebar, go to Availability, under Calendar. On the left is a list with Business at the top and your team below it, under Staff. Click the staff member. On a phone you pick the staff member from the dropdown at the top.
You can also open a staff member under Staff and click Working hours. You then land on Availability with that staff member already chosen.
Step 2: Switch on Custom working hours
A new staff member follows the business's roster. Under the Custom working hours switch it then says Follows the business schedule. That staff member works the same days and hours the business is open, with the same breaks.
Switch on Custom working hours to give the staff member a roster of their own. The weekly roster appears below it.
Step 3: Set the working hours
- Use the switch next to a day to set whether the staff member works that day. A day that's switched off is closed for that staff member, even if the business is open.
- Drag the bars to adjust the hours, or open the exact times with the arrow next to the day.
- With Add time window you give a day more than one block, for example a morning and an evening.
- With Add break you put a fixed break in the roster, such as lunch. That time can't be booked, every week.
Click Save. If the current roster already applied before today, Stippa asks whether the change may apply from today. Choose Save from today: earlier dates keep the old roster.
Existing appointments stay where they are. If appointments fall outside the new roster, you get a notice about them, so you can move them yourself.
Planning a roster ahead
If somebody works different hours from a certain date, in the summer for example, schedule a new roster:
- Click Schedule new roster.
- Choose an Effective date in the future and give the roster a Name if you like.
- If it's temporary, switch on Temporary roster and fill in Until. After that date the previous roster applies again automatically.
- Click Schedule roster.
The new roster starts as a copy of the current one. Adjust it afterwards and save.
Days off and exceptions
Below the roster is Exceptions. With the staff member chosen, drag across the day and the hours in that calendar. In the Add exception window you choose Unavailable for a day off or a few hours away, or Available for an extra working day. With To date and Full day you record a whole holiday in one go. See Adding one-off closures and exceptions.
If you use the Staff app, an absence recorded there also appears here, marked Managed in Staff. You change it on the absence itself, not on Availability.
An exception you add with Business chosen applies to everybody. If the business is closed on a day, no staff member can be booked that day either. Extra opening hours at business level don't make staff work extra. If you want somebody to work on an extra day, add the exception to that staff member.
How does this work with the business roster?
- Custom working hours off: the staff member works to the business roster, breaks included.
- Custom working hours on: only their own roster counts. If the staff member has no break of their own on a day, the break from the business roster applies.
- In both cases the staff member's own exceptions and the business's exceptions count.
Is a staff member not showing online?
Customers only see a staff member if Bookable online is switched on. You find that switch on the staff member under Staff. If it's off, you can still book that staff member in yourself from the dashboard.