Terms of Service

1. Definitions

• Provider: De Rechter Software, a sole proprietorship established at Molenwater 20, 4511 BN Breskens, the Netherlands, registered with the Chamber of Commerce under number 98466402, VAT number NL005332100B80, operator of Stippa.
• Stippa: The online software-as-a-service (SaaS) for appointment management, accessible via stippa.nl and any subdomains.
• Customer: The natural person or legal entity that creates an account and uses Stippa for business or professional purposes.
• End Client: The customer of the Customer who books an appointment via Stippa.
• Agreement: The agreement between the Provider and the Customer, formed upon acceptance of these terms at registration or renewal.
• Subscription: The paid plan chosen by the Customer that determines access to certain features and limits.

2. Applicability and business use

These terms of service apply to all offers, agreements and deliveries of Stippa. By creating an account or using the service, the Customer accepts these terms. Deviating terms of the Customer do not apply unless expressly agreed in writing.

Stippa is offered exclusively to entrepreneurs acting in the exercise of a profession or business. The service is not aimed at consumers. Upon registration, the Customer confirms that it is acting in that capacity. To the extent that a Customer would nevertheless qualify as a consumer, these terms leave unaffected the mandatory legal protection to which the Customer is entitled under the law of his place of residence.

3. The service

Stippa provides an online platform for managing appointments, staff and customers. The Provider will use its best efforts to keep the service available, but does not guarantee uninterrupted availability. Planned maintenance will, where possible, be announced in advance.

The Provider reserves the right to modify, expand or restrict the functionality of Stippa, provided that the core functionality of the chosen subscription is maintained.

4. Account and access

The Customer is responsible for keeping login credentials confidential and for all actions carried out via the account. If unauthorised use is suspected, the Customer must immediately make contact via support@stippa.nl.

The Customer may not transfer or share the account with third parties outside its own organisation, unless the subscription permits multiple users.

5. Subscriptions and payment

Stippa offers various subscription plans. The current prices and the content of each plan are available on the pricing page. Subscriptions are billed monthly or annually and renewed automatically, unless cancelled in good time.

Payments are processed via Stripe. In the event of non-payment or a failed direct debit, the Provider reserves the right to restrict or suspend access to the service until the outstanding amounts have been paid.

All prices are exclusive of VAT unless stated otherwise. The Provider may change the subscription prices with a notice period of 30 days. Existing annual plans are only increased at the next renewal.

6. Free trial period

New accounts may make use of a free trial period as indicated upon registration. At the end of the trial period, the Customer is converted to the chosen subscription. Cancellation before the end of the trial period results in no charges.

7. Use of the service

The Customer may use Stippa only for lawful purposes. It is prohibited to:

• Use the service for spam, phishing or fraudulent activities
• Circumvent the security measures or obtain unauthorised access to systems of the Provider or other users
• Use the service in a manner that disrupts its operation or availability
• Process End Clients' data for purposes other than appointment management without their consent

8. Data processing

The Customer is the Controller for the personal data of its End Clients. The Provider acts as Processor within the meaning of the General Data Protection Regulation (GDPR). The processing takes place in accordance with the privacy policy and the data processing agreement, which forms an integral part of this agreement.

The Customer warrants the lawfulness of the processing of personal data via Stippa and indemnifies the Provider against claims from End Clients or supervisory authorities arising from the Customer's actions.

9. Intellectual property

All rights to Stippa, including the software, the brand, designs and documentation, belong to De Rechter Software. The Customer obtains only a non-exclusive, non-transferable right of use for the duration of the subscription.

Data entered by the Customer and its End Clients remains the property of the Customer. The Provider will not use this data for its own commercial purposes.

10. Liability

The Provider's liability for direct damage is limited to the total amount that the Customer has paid to the Provider in the twelve months preceding the event causing the damage.

The Provider is not liable for indirect damage, including lost profits, loss of data, reputational damage or consequential damage. Nor is the Provider liable for damage caused by force majeure, the failure of third-party services (including Stripe, Supabase or Twilio), or actions of the Customer in breach of these terms.

The limitations and exclusions of liability set out in this article do not apply to:

• damage resulting from intent or wilful recklessness (gross negligence) on the part of the Provider;
• damage due to death or bodily injury;
• any other liability that cannot be excluded or limited under mandatory law.

11. Force majeure

The Provider is not bound by its obligations if performance is prevented by circumstances beyond its reasonable control, including disruptions at infrastructure suppliers, cyberattacks, natural disasters or government measures. In the event of force majeure, the Customer will be informed as soon as possible.

12. Termination

The Customer may cancel the subscription at any time via the settings in the dashboard. The subscription remains active until the end of the current billing period; no refund is given of amounts already paid.

The Provider may terminate the agreement with immediate effect or suspend the account if the Customer seriously or repeatedly breaches these terms, fails to meet payment obligations, or uses the service for unlawful purposes.

After termination of the agreement, account data is retained for 30 days, after which it is deleted. Within this period, the Customer may request a data export via support@stippa.nl.

13. Changes to the terms

The Provider reserves the right to amend these terms. Changes will be announced by email at least 14 days in advance. Continued use of Stippa after the effective date constitutes acceptance of the amended terms. If the Customer does not agree, it may cancel the subscription before the effective date.

14. Governing law and disputes

These terms are governed by Dutch law. Disputes will preferably be resolved by mutual consultation. If no amicable settlement is reached, the competent court in the district of the Provider's place of establishment has exclusive jurisdiction. Mandatory provisions of the country where the Customer is established that remain applicable despite this choice of law are not excluded hereby.

15. Contact

For questions about these terms, you can make contact via support@stippa.nl. You can find the full company details in the legal notice.