How the public booking widget works
The steps a customer goes through when booking, and what you see afterwards in your dashboard.
Appointment statuses explained
What each appointment status means, and when it changes.
Taking payment during booking
When are customers asked to pay, what do you need for it, and what happens when a payment fails?
Email reminders and confirmations
Which emails go out to customers automatically, and how to change them.
How customers reschedule or cancel their own appointment
What the guest link is, and what a customer can do with it.
Managing appointments: editing, cancelling, rescheduling
How to change, move, complete or cancel an existing appointment from the dashboard.
Setting up recurring appointments
How to create a repeating appointment and manage the series.
Issuing refunds
How to refund a payment for a cancelled or problematic appointment.
How the waitlist and claiming a slot work
What happens when a slot frees up: how customers on the waitlist are approached, and how they claim a slot that has come free.