The statuses at a glance
Every appointment has a status that shows where it stands. There are seven.
Awaiting payment
The customer booked a service that requires online payment, but hasn't paid yet. After a successful payment the appointment moves to Confirmed, or to Pending if you approve online bookings yourself. If nothing has been paid after 30 minutes, the time becomes free again by itself.
You find these appointments under Appointments > Pending payment. If the customer paid some other way, choose Mark as paid. More on this in payments during booking.
Unverified
You've switched on email verification and the customer hasn't clicked the link in the email yet. Once they do, the appointment moves to Confirmed or Pending. If they don't click within the expiry time you've set, the time becomes free again. You set this under Administration > Online booking, see setting up online booking.
Pending
The appointment is waiting for your confirmation. That happens when:
- you don't confirm online bookings automatically
- you've reinstated a cancelled appointment or a no-show
- a customer moved a confirmed appointment themselves and you've set it to be confirmed again
Choose Confirm to lock the appointment in.
Confirmed
The appointment is fixed and the customer has received a confirmation. You can still change or cancel it. The customer can only do that themselves if you've switched on Self cancel or Self reschedule, see how customers can reschedule or cancel themselves.
Completed
The appointment has taken place. You complete it with Complete in the appointment window, or on Appointments > Needs attention under Not completed. If you settle the receipt, the appointment is completed as well.
If you'd rather not do this yourself, switch on Auto-complete under Administration > General. Stippa then completes an appointment 2, 4, 12, 24 or 48 hours after it ends, unless there's still an open receipt for it. A completed appointment can no longer be cancelled or marked as a no-show.
Cancelled
The appointment was cancelled, by you or by the customer. It stays visible in the overview, but the time is free again for a new booking.
No show
The customer didn't turn up. You put a confirmed appointment on this status yourself with Mark as no-show. The time no longer counts as taken, and no-shows are tracked separately in the analytics.
Changing a status
Click an appointment. At the bottom is the step the appointment is waiting for: Confirm, Complete, Mark as paid or Reinstate. The rest is under More options, such as Mark as no-show and Cancel. On the appointment page itself they're under the button at the top right, next to the button for the next step.
When you cancel or mark a no-show, you can choose a reason. That's optional, and you see the reasons again in the analytics.
With Reinstate you bring back a cancelled appointment or a no-show. It then moves to Pending, so you confirm it again.