What is a guest link?
Everybody who books gets their own guest link in the confirmation email. It lets them view, change or cancel the appointment without needing an account.
What can a customer do with it?
- Look at the appointment details
- Move the appointment to another available slot
- Cancel the appointment
Can I decide how late they may still change it?
Yes. You can set how long before the appointment customers may still make changes. Go to Settings > Widget and set the cancellation deadline.
For example: set cancellation to 24 hours ahead and a customer can no longer cancel an appointment that is less than 24 hours away.
What if the customer lost the email?
Customers can always contact you directly to change an appointment, and you can then change it by hand in the dashboard.
Can I switch guest links off?
Not entirely, for now. What you can do is set the cancellation deadline to 0 hours, so customers can always cancel themselves, or set it to something large, which blocks changes early.