My trial has run out
If your trial ends without you picking a plan, your account is restricted and customers can no longer book.
Go to Settings > Subscription to pick a plan and reactivate. Your account is fully active again the moment you pay.
A payment failed
When an automatic payment fails you get an email from Stripe. Your account is not switched off straight away: Stripe retries the payment automatically a few times.
What you can do:
- Open your Stripe Customer Portal through Settings > Subscription > Update payment method
- Add a new card
- Stripe tries the payment again
If the payment keeps failing after several attempts, your subscription is suspended.
I want to downgrade to a lower plan
You can downgrade under Settings > Subscription. One thing to know: if you have more staff members or services than the lower plan allows, you cannot create new ones after the downgrade. The ones you already have stay active.
I want to cancel my subscription
Cancel under Settings > Subscription > Cancel. Your subscription stays active until the end of the period you have paid for. After that date your account is restricted.
Your data is kept for 90 days after cancellation.
I have been charged twice
Get in touch through the feedback button with your invoice details. We will sort it out as quickly as we can.