You can stop using Stippa at three levels: stop paying, delete your own login, or have the whole business deleted. They're separate from each other.
Cancelling your subscription
Go to Administration > Subscription and click Cancel subscription. Stippa asks why you're cancelling. You can leave that empty. Confirm with Yes, cancel.
Your subscription runs until the end of the period you've already paid for. No new payment follows, and money already paid isn't refunded. Until that date everything works as usual, and the top of the dashboard shows when your subscription ends.
If you change your mind, click Resume subscription before that date. Only the owner of the business can cancel or resume.
You're in your trial
If you haven't set up a payment yet, there's nothing to cancel and you won't see a Cancel subscription button either. The trial runs out by itself and nothing is charged.
After that you can still log in and see all your data, but you can't add staff members, services or team members any more, and your plan's features are switched off. The same applies once a cancelled subscription has ended. Your data is kept. If you want it deleted, read below how to have your business deleted.
If you did set up a payment during your trial, you cancel as described above.
Keep your data first
Want to take your customers and appointments with you? Export them before you have your business deleted. The Customers page has Export CSV. On Appointments you'll find it under the button with the three dots. You open the file in Excel or another spreadsheet program.
Deleting your account
Your account is your login. If you delete it, your login, your devices and your notifications disappear. The business stays, with its appointments, customers and hours worked.
- On the website: open My profile, tab Account, and choose Delete account.
- In the Stippa app: open Account and choose Delete account.
You confirm with your password, or by logging in again with Google or Apple. This can't be undone.
If you're the only owner of a business, you can't do this yet. First make someone else owner under Administration > Team, then delete your account.
Having your business deleted
You don't delete the business itself in the app. This is how it works:
- Cancel your subscription, if you haven't already.
- From your account's email address, send an email to support@stippa.nl asking us to delete your business.
After deletion:
- Straight away your business can no longer be reached: your own page and booking link stop working, and nobody on your team can get in any more.
- For 30 days we can restore it. Email us if you change your mind.
- After 30 days we permanently delete your data, such as your customers, appointments, staff members and services.
If you took payments through Stippa, we keep your sales records for seven years, because the law requires it: the receipts, the payments, the till sessions, the stock movements and the gift cards. Along with them we also keep your business details, the products those records refer to and the overview of who had which role.