How long does the trial last?
The trial lasts 31 days, counted from the day you sign up. You try the plan you choose when you sign up. If you don't choose one, that's Starter.
If you switch plans during the trial, it doesn't start again. You keep the days you had left.
Do I need a credit card to start?
No. You start without payment details. Stippa only asks for them when you set up billing.
How do I carry on after the trial?
Go to Administration > Subscription and click Set up billing. You choose a plan, and Stripe asks for your payment details. Only the owner of the business can do this.
If you set up billing while the trial is still running, you keep the rest of your free days. The first payment only follows once the trial is over.
In the last seven days, the Subscription page shows how many days you have left. You also get an email seven days, three days and one day before the end.
What happens when the trial ends?
If you haven't set up billing, Stippa charges nothing. You then no longer have an active subscription:
- You can still log in and see all your appointments, customers and settings.
- You can't add staff members, services or team members any more.
- Your plan's features, such as WhatsApp reminders or the waitlist, are switched off.
The top of the dashboard then shows a red bar with Set up billing. That's where you choose a plan and carry on where you left off. Nothing is lost: everything is kept.
Want to stop altogether? Then read Cancelling your subscription or deleting your account.
Can I extend the trial?
Sometimes. Email us at support@stippa.nl and tell us why you need more time.