What happens when a payment fails

When does a payment fail?

A subscription payment can fail when:

• your card has expired
• there isn't enough money in the account
• your bank refused the payment

What happens when a payment fails?

After the first failed payment you have seven days to put it right. You get an email, and the top of the dashboard shows Payment failed with the date your access runs out. Until that date everything keeps working.

How do I put the payment right?

1. Click Update payment details in the bar, or go to Administration > Subscription.
2. Click Manage subscription. This takes you to Stripe.
3. Add a valid payment method and pay the outstanding invoice.

Once the payment goes through, the bar disappears and your subscription carries on as normal. Only the owner of the business can do this.

What if I don't sort it out within seven days?

Then your subscription expires. You can still log in and see all your data, but you can't add staff, services or team members any more, and your plan's features are switched off. A red bar at the top of the dashboard shows Renew subscription. It takes you to Administration > Subscription, where you arrange the payment.

How do I avoid problems?

Check now and then that your card is still valid. You do that through Manage subscription.