The customer sits in the chair, pays and leaves. Hardly anyone clicks complete, so the appointment stays on Confirmed. And until it is completed, the thank-you email does not go out.
What is new
Under Administration > Appointments > General you will find Auto-complete. Turn it on and Stippa completes an appointment for you, a number of hours after it ends. You choose 2, 4, 12, 24 or 48 hours.
Those hours are there for the no-show. Until they are up, you can still mark an appointment as a no-show yourself. Once it is completed, you can't.
Completing it does the same as pressing the button yourself. The customer gets the thank-you email if you have it turned on, and the appointment's Activity shows System as the one who completed it.
What is left alone
- Appointments that had already ended before you turned it on. Stippa does not go back and complete those.
- An appointment with an open receipt. Completing closes the receipt, and that we leave to you. Settle the receipt and the appointment is completed too.
Stippa checks every twenty minutes. So an appointment may be completed a little later than the hour you chose, but never earlier.
Not completed, under Needs attention
At the bottom of Appointments > Needs attention there is now Not completed: appointments that are over and still on Confirmed. Complete next to each one clears them. The same button is now also in the panel of an appointment that is over.
With auto-complete on, each appointment shows how long is left: "Completes automatically in 3 hours".
Auto-complete is off until you turn it on. Turning it on and completing an appointment is for an owner or admin.