What is post-appointment automation?
Post-appointment automation sends a message to your customer automatically once an appointment has been completed. It is useful for:
- Sending a thank-you message
- Inviting a customer to book again
- Sending a review request
Available on the Groei and Pro plans.
How do I switch it on?
Go to Settings > Post-appointment automation.
You can switch the automation on or off per service. That way you only send a follow-up message for certain services (colour treatments, say) and not for a standard cut.
When is the message sent?
The message is sent automatically once the appointment's end time has passed and the appointment has the status Confirmed.
Through which channel?
Post-appointment messages are sent by email. Make sure your email settings are configured correctly under Settings > Email.
Can a customer opt out?
Yes. Every automatic message contains an unsubscribe link. Customers who opt out no longer receive any future automatic messages from your salon.