The customer is done and is standing at the counter. With card payments on, you put the amount from the receipt straight onto your card reader: the customer holds their card against the device, and as soon as that has gone through, the receipt in Stippa is marked paid. You have nothing to type over and nothing to tick.
What do I need?
Three things, in this order:
- A subscription from Groei up.
- The Card payments at the counter module switched on, under Administration > Modules.
- A card reader that belongs to your payment provider: Mollie or Stripe. That's the same party you receive online payments through.
You buy or rent the reader itself from that provider. Stippa sells no devices and charges nothing extra on a card payment: you pay your provider's transaction fees, just as you do on an online payment.
Adding a card reader
The list is under Administration > Card readers. How you add one depends on your provider.
With Mollie
The reader is already linked to your account at Mollie itself. Stippa reads that list, so all you have to do is point at the device you want to use.
Click Add card reader
Pick Mollie as the payment provider. You then see the devices that belong to your Mollie account.
Add the device
Click Add next to the reader on your counter.
Is there a notice saying Stippa isn't allowed to read your card readers? Then the connection with Mollie was made before this feature existed. Reconnect Mollie under Administration > Payments and grant access to card readers while you're there. Your existing payments and payouts don't change.
With Stripe
With Stripe you connect the device from inside Stippa, using the code shown on the reader's small screen.
Click Add card reader and pick Stripe
Enter a name you'll recognize at the counter, for example "Front counter" or "Back counter".
Enter the registration code
That code is on the reader's screen. If you don't know how to bring it up, look in the device's manual.
Enter your address once
Only for your first reader. Stripe ties a device to a location, and that's your business address.
The name matters more than it looks
If you have more than one device, your staff member will pick the right reader from a short list for each receipt. "Front counter" and "Back counter" work; "Terminal 1" and "Terminal 2" leave a customer waiting at the wrong device. You can always change the name.
Asking for a tip
For each card reader you switch Ask for a tip on or off. With Stripe, the device then asks for a tip itself at checkout, from the next transaction. With Mollie, you switch tips on in your Mollie dashboard. The switch in Stippa only records that you've done so, so the receipt can expect a tip. Tips per staff member show up under Administration > Till reports.
If a device goes off for repair or to another location, set it to Out of service. It then disappears from that list, while the earlier payments on it are kept.
Settling a receipt
Open the appointment and go to the receipt. A walk-in receipt in the till works the same way, and in the Stippa app you choose Send to card reader at checkout.
Pick Card as the payment method
If you have more than one reader, pick the right device.
Click Send to reader
The amount appears on the device. Your screen says it's waiting for the card reader.
Let the customer finish
As soon as the payment has gone through, the screen switches to Card payment successful by itself and the receipt is marked paid. You don't have to refresh, and you don't have to wait for the customer to confirm anything.
If the customer pays on another device that isn't connected to Stippa, choose Record manually under Card reader. The payment then goes on the receipt without anything being sent to a device.
The amount on the device decides, not the staff member's screen. While the customer is still busy, nothing has been paid. Only once the card reader has completed the payment does Stippa put it on the receipt.
When the card payment won't go through
This happens, and nothing breaks. The receipt stays open and you can simply try again or pick another payment method. What you see on your screen:
| Message | What you do |
|---|---|
| The card was declined | Ask for another card, or settle in cash |
| The customer cancelled the payment | Click Try card again |
| The card reader is still busy with another transaction | Wait until the device is free, or use another one |
| The card reader can't be reached | Check the device's power and wifi. Settle in cash in the meantime |
| The payment expired | Nothing was paid. Click Try card again |
| We don't know whether the payment went through | Click Check status before you try again, so you don't charge twice |
If the device stays stuck on an amount that no longer belongs there, use Reset reader. That cancels the open card request and frees the device, without anything on the receipt changing.
A card reader that won't work never has to cost you a sale. Cash, bank transfer and gift card stay available on the same receipt, even when the Card payments at the counter module is off or no device is connected at all.
Refunding money
Every payment made on a receipt is listed underneath it. A card payment has a Refund button: the amount goes back to the card it was paid with. The customer doesn't have to come in for it, and the card reader doesn't have to be switched on.
A refund can't be undone, and it shows on the receipt. How long it takes before the customer sees the money back depends on the customer's bank: usually a few days.
Frequently asked questions
Can I use the same card reader at two locations? A device belongs to one business in Stippa. If you work with several locations within the same business, add a separate device for each location and give it that location's name.
Does Stippa charge anything on a card payment? No. The transaction fees are Mollie's or Stripe's, and they're set in your agreement with them.
I can't see Card readers in the menu. Then the Card payments at the counter module is off, or your subscription is Starter. You'll find the module under Administration > Modules.
A customer paid cash while the card reader was already waiting. Choose Reset reader to clear the request from the device, then settle the receipt in cash.