Somebody walks in who has no appointment. She wants a bottle of shampoo, or it's quiet and you fit her in for a cut. That's what the till is for: you open a receipt, tap what you're selling, and take payment. Nothing appears in your calendar, because there was no appointment.
What do I need?
- A subscription from Pro up.
- The Card payments at the counter module on, and below it the Till module. You turn both on under Administration > Modules.
After that, Till appears in the app switcher at the top left, next to Calendar and Administration. Only owners and admins see it there.
Opening a receipt
Click New receipt
The receipt gets a number straight away. That number belongs to your business and runs on: receipt 41 is followed by receipt 42, even if you cancel one.
Tap what you're selling
Your services and products are on the left, grouped the way you arranged them in Administration. Looking for something? Use the search field above the tiles.
Take payment
The total is on the right. Click Charge, choose how the customer pays and finish with Complete receipt.
The screen then briefly shows which receipt you completed, and is ready for the next customer.
The receipt exists from the first tap, not only at checkout. That's on purpose: if your tablet dies or you close the tab by accident, nothing is lost. Open the till again on the same device and your receipt is still there.
Selling a service without an appointment
You can do that here, but not on a receipt that belongs to an appointment. The difference: with an appointment, the lines on the receipt follow what was booked, so there you change the appointment itself. At the counter nothing was booked for the receipt to disagree with.
The price on the tile is your normal price. If you agree something else, change the amount on the line before you take payment. The receipt keeps what you actually charged.
Giving a discount
Open More actions under the receipt and add a Discount line with the amount that comes off. That line stays visible, so the receipt shows later what the customer got and why the total is lower.
You tapped something by mistake
Click the undo icon next to the line (Correct). Stippa then adds a reversal entry that cancels the line out. On screen the receipt folds those two away, so you see what the customer actually pays. If you do want to see them, click the notice below the lines saying corrections are hidden.
Both lines are kept, though. A receipt must never change quietly afterwards, so a correction can be traced instead of gone.
Finding a receipt again
Receipts lists the till's receipts, newest at the top, with their number, amount and status. Click one and you're back on that receipt.
A receipt from an appointment isn't in that list. You'll find it on the appointment itself, alongside the customer and the time.
Cancelling a receipt
Somebody changes their mind and walks out. Then choose Cancel receipt. The receipt stays with its number and gets the status Cancelled.
If there's already money on the receipt, refund it first, or the till won't balance later. A reason is then required.
That may seem like a lot of effort, but the Dutch tax authority (Belastingdienst) wants a till's numbering to have no gaps. A receipt thrown away is a gap, and a gap can't be explained.
Receipts left open close themselves. If you forget one, it is cancelled automatically the next morning at 06:00, with the reason that it was left open after closing time. So you never start a day with yesterday's receipts on your screen.
Practising in training mode
If you want a new colleague to practise, turn on Training mode in the till's sidebar. You then ring up practice receipts that count nowhere: no revenue, no stock and no card reader. You see them under Receipts while the mode is on, separate from your real receipts. The mode applies from the next receipt, so a receipt that is already open stays a real receipt.
Closing the day
At the end of the day, go to Administration > Day close, in the sidebar under Till.
- Open the register: in the morning, count the float in the drawer and fill in the Opening float. If you take payment before you've done that, Stippa opens the till itself at €0.00. You then see No opening balance set and can still fill in the amount.
- Count the drawer: enter what's in the drawer. Stippa shows the Cash difference straight away. If there is a difference, an explanation is required.
- Close the register: only works once no receipt is open any more. Complete or cancel every receipt.
- Open drawer: record that the drawer opened without a sale, for example to get change.
The same page shows the day's revenue, per payment method, with VAT, tips, discounts and corrections.
Reports
Administration > Till reports has the overviews your accountant or the tax authority can ask for, such as cash differences, payment methods per day, error receipts, discounts and corrections, tips per staff member, gift cards and practice receipts. Choose a period and download each overview as a CSV.
Stock
On Pro and up you can also turn on the Stock module under Card payments at the counter. A product you sell at the till then comes off your stock.
Who may use the till?
Owners and admins. Employees don't see the till in the app switcher and can't open or view receipts.
Frequently asked questions
Do I see these sales in my revenue? Yes. A receipt from the till counts the same way as a receipt from an appointment, including the VAT per line.
Can I link a customer to an over-the-counter sale? You can, but you don't have to. Without a customer it's an anonymous sale, which is the normal case at the counter.
Can I sell a gift card here? Yes. Open More actions under the receipt and choose Sell a gift card. The code appears on screen straight away, once. Write it on the receipt, because after that it can't be looked up. You redeem a gift card in the same place, with Use a gift card.
I don't see Till in the app switcher. Then the Till or Card payments at the counter module is off, or your subscription is below Pro. You'll find both under Administration > Modules. If you're an employee, you don't see the till: ask the owner.